This Privacy Policy explains how Raeva Media L.L.C-FZ ("Raeva Media", "we", "us" or "our") collects, uses, shares and protects personal information when you visit raevamedia.com (the "Site"), submit an enquiry or lead form, or engage us for marketing and related services (together, the "Services"). It applies to visitors, prospective clients, clients, and individuals whose data we process on behalf of our clients.
We are a Dubai Free Zone company and serve clients in the United Arab Emirates, the United States and internationally. We aim to handle personal data in line with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where relevant, United States state privacy laws. This document is a general notice and not legal advice.
Information we collect
We collect the following categories of personal information:
- Information you provide: name, email address, phone number, company, role, and the contents of messages, enquiries, or lead/contact forms you submit.
- Client engagement data: billing details, project information, and communications when you become a client.
- Lead and campaign data: where we run advertising, landing pages or lead-generation forms (for ourselves or on behalf of clients), we may collect the information individuals submit through those forms, such as contact details and enquiry details.
- Automatically collected data: IP address, browser type, device information, pages viewed, referring URLs, and similar analytics data collected through cookies and similar technologies.
How we use information
We use personal information to:
- Respond to enquiries, provide quotes, and communicate with you.
- Provide, manage and improve our Services and the Site.
- Deliver marketing campaigns and lead-generation activities for our clients, and route qualified leads to the relevant client.
- Send service updates and, where permitted, marketing communications you may opt out of at any time.
- Comply with legal, tax and regulatory obligations, and protect our rights and the security of our systems.
Lead generation and data processed for clients
A core part of our Services is running advertising, landing pages and lead-generation forms. In many cases we process this data as a processor or service provider on behalf of a client, who is the controller of that data and responsible for its own privacy notice. Where we act on a client's behalf, we process the data only to provide the agreed Services and under our agreement with that client. If you submitted your details through a campaign or form we operate for a client, the client's privacy policy may also apply.
Cookies and analytics
The Site uses cookies and similar technologies for functionality, analytics and, where applicable, advertising measurement. You can control cookies through your browser settings. Disabling some cookies may affect Site functionality. Where required, we request consent for non-essential cookies.
International transfers
Because we operate from the UAE and serve clients in the US and elsewhere, personal information may be transferred to and processed in countries other than your own. Where we transfer data internationally, we take steps intended to ensure an appropriate level of protection consistent with applicable law.
Data retention
We retain personal information for as long as necessary to fulfil the purposes described in this Policy, to provide the Services, and to comply with legal, accounting or reporting obligations, after which it is deleted or anonymised.
Your rights
Subject to applicable law, you may have the right to access, correct, update or delete your personal information, to object to or restrict certain processing, to withdraw consent, and to lodge a complaint with a relevant supervisory authority. To exercise these rights, contact us at the address below. We may need to verify your identity before responding.
Security
We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
Our Services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children.
Changes to this Policy
We may update this Policy from time to time. The effective date above indicates when it was last revised. Material changes will be posted on the Site.
Contact us
For any questions or requests regarding this Privacy Policy or your personal information, contact Raeva Media L.L.C-FZ at hello@raevamedia.com, or by post at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.